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Common questions
- Where is my parcel? Every parcel has a tracking number. You find it in Your account › Shipments and in the…
- How much is shipping? Your country's price covers up to 50 cards. Each card after that adds €0.10. You see the…
- How does Swap work? Swap a card you don't want and get 85% of its value back in Stamps, straight away.
- What are Stamps? Stamps are how you pay on The Daily Pack: 80 Stamps are €1. You top up in euro, open packs…
- How do I read the odds? “1 in 20 packs” means that, on average, one pack in twenty has that card. You see the odds…
- A card arrived damaged or wrong Tell us within 30 days of delivery, with a photo, and we'll make it right.
- What is my free pack? When you sign up, your first pack is on us: the gift lands in your balance.
Browse by topic
Six topics, every answer.
Stamps & top-ups
4 answers · Topping up, receipts.
Packs & odds
6 answers · Odds, values and what's inside.
Your binder & swaps
3 answers · Where cards go, swapping doubles.
Shipping
8 answers · Costs, times, tracking, problems.
Account & log in
4 answers · Log in, password, email, deleting your account.
Still stuck?
Write to us and a real person will get back to you.
Getting started
4 answers · New here? Start with these.
- How does The Daily Pack work? Pick a pack, open it, then keep, ship or swap every card you pull. The cards are real, and you see the odds before you pay.
- Are the cards real? Yes. Every card you pull is a real, physical card. It waits in your binder until you ship it, and reaches you checked by hand.
- What is my free pack? When you sign up, your first pack is on us: the gift lands in your balance.
- Who can use The Daily Pack? Anyone who is 18 or over and lives in a country we ship to.
Still stuck?
Write to us and a real person will get back to you.
Stamps & top-ups
4 answers · Topping up, receipts.
- What are Stamps? Stamps are how you pay on The Daily Pack: 80 Stamps are €1. You top up in euro, open packs with Stamps, and get Stamps back when you swap a card.
- How do I top up? Tap “Get Stamps”, pick an amount or type your own from €5 to €500, and pay by card, Apple Pay or Google Pay.
- Where are my receipts? Every top-up has a receipt in Your account › Stamps & top-ups. We also email it to you right after you pay.
- My top-up didn't arrive Top-ups usually land in seconds. If your Stamps aren't there after 10 minutes, write to us with the receipt number and we'll sort it out.
Still stuck?
Write to us and a real person will get back to you.
Packs & odds
6 answers · Odds, values and what's inside.
- How do I read the odds? “1 in 20 packs” means that, on average, one pack in twenty has that card. You see the odds of every rarity before you pay.
- What does “average value” mean? It's what the cards in a pack are worth on average, at today's market prices. Some packs are worth less, a few are worth much more.
- How do you value the cards? Every card is valued at its market price, updated every day.
- What language are the cards? English. Every pack holds English cards, and every card is Near Mint.
- Is my pack decided before I open it? Yes. The result is locked the moment you buy, before you open. Opening it just shows you what's inside.
- Something went wrong while opening a pack Your pack is safe: the result was locked when you paid. Reload the page and open it from Pack history.
Still stuck?
Write to us and a real person will get back to you.
Your binder & swaps
3 answers · Where cards go, swapping doubles.
- Where do my cards go? Into your binder, each in its own slot. They wait with us, for free, for as long as you like.
- How does Swap work? Swap a card you don't want and get 85% of its value back in Stamps, straight away.
- What happens to doubles? A double is a second copy of a card you already have. One copy always stays in your binder; you can swap the others in one tap.
Still stuck?
Write to us and a real person will get back to you.
Shipping
8 answers · Costs, times, tracking, problems.
- How much is shipping? Your country's price covers up to 50 cards. Each card after that adds €0.10. You see the total before you pay.
- How long does shipping take? In Italy about 10 to 17 days: 9 to 14 days to get your cards ready and checked by hand, then 1 to 3 days with the courier. Abroad you add the courier's days for your country, and you see the dates before you pay.
- Where is my parcel? Every parcel has a tracking number. You find it in Your account › Shipments and in the email we send when it leaves.
- A card arrived damaged or wrong Tell us within 30 days of delivery, with a photo, and we'll make it right.
- What if a card can't be found? You get its full value in Stamps, and the rest of your cards ship anyway.
- What if my parcel gets lost? You get the full value of your cards in Stamps, and your postage back.
- Can I cancel a shipment? Yes, for about an hour after you ask. After that we start getting your cards ready.
- Which countries do you ship to? More than 200 countries, each at the price of its zone. Outside the EU, import duties and taxes are paid by you on delivery.
Still stuck?
Write to us and a real person will get back to you.
Account & log in
4 answers · Log in, password, email, deleting your account.
- I can't log in Log in with your email and your password, or with Google. If you chose a code instead of a password, we email you a 6-digit code: no email after 5 minutes? Check your spam folder, or write to us.
- I forgot my password Tap «Forgot it?» when you log in and we email you a code. If we can't email you, continue with Google when your Google account uses the same email, then pick a new password in Your account › Profile & sign-in. No Google? Write to us.
- How do I change my email? Go to Your account › Profile & sign-in. We send you a code to confirm the change.
- How do I delete my account? Go to Your account › Delete account. If some cards are still with us, ship or swap them first, so nothing gets lost.
Still stuck?
Write to us and a real person will get back to you.
How does The Daily Pack work?
1 min read
In short
Pick a pack, open it, then keep, ship or swap every card you pull. The cards are real, and you see the odds before you pay.- Top up Stamps. Stamps are how you pay here: 80 Stamps are €1.
- Pick a pack. Its price, average value and the odds of every rarity are on the page before you pay.
- Open it. Tear it open with your finger. Every card goes into your binder, in its own slot.
- Keep it, ship it or swap it. Cards wait with us for free. Ship them home when you like, or swap the ones you don't want for Stamps.
Was this helpful?
Thanks, glad it helped.
Sorry about that. What was missing?
A real person replies.
Still stuck?
Write to us and a real person will get back to you.
Are the cards real?
1 min read
In short
Yes. Every card you pull is a real, physical card. It waits in your binder until you ship it, and reaches you checked by hand.Every card comes from the official sets of Pokémon, One Piece and Magic: The Gathering, and is valued at its market price.
When you ship, every card is checked by hand, sleeved and packed together in one parcel.
Was this helpful?
Thanks, glad it helped.
Sorry about that. What was missing?
A real person replies.
Still stuck?
Write to us and a real person will get back to you.
What is my free pack?
1 min read
In short
When you sign up, your first pack is on us: the gift lands in your balance.Your first pack is on us. Any pack up to €5. The gift lands in your balance as soon as you sign up, for any pack you like.
One welcome gift per person. You must be 18 or over.
Was this helpful?
Thanks, glad it helped.
Sorry about that. What was missing?
A real person replies.
Still stuck?
Write to us and a real person will get back to you.
Who can use The Daily Pack?
1 min read
In short
Anyone who is 18 or over and lives in a country we ship to.We ship to more than 200 countries. The full list is in “How much is shipping?”.
One account per person.
Was this helpful?
Thanks, glad it helped.
Sorry about that. What was missing?
A real person replies.
Still stuck?
Write to us and a real person will get back to you.
What are Stamps?
1 min read
In short
Stamps are how you pay on The Daily Pack: 80 Stamps are €1. You top up in euro, open packs with Stamps, and get Stamps back when you swap a card.Pack prices are always in Stamps, like 400. Card values are in euro, at market prices, so you always know what a card is worth.
Stamps work only on The Daily Pack, and only for packs: shipping is paid in euro.
Was this helpful?
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Sorry about that. What was missing?
A real person replies.
Still stuck?
Write to us and a real person will get back to you.
How do I top up?
1 min read
In short
Tap “Get Stamps”, pick an amount or type your own from €5 to €500, and pay by card, Apple Pay or Google Pay.| You pay | You get |
|---|---|
| €5 | 400 |
| €10 | 800 |
| €25 | 2,000 |
| €50 | 4,000 |
| €100 | 8,000 |
Was this helpful?
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Sorry about that. What was missing?
A real person replies.
Still stuck?
Write to us and a real person will get back to you.
Where are my receipts?
1 min read
In short
Every top-up has a receipt in Your account › Stamps & top-ups. We also email it to you right after you pay.
Was this helpful?
Thanks, glad it helped.
Sorry about that. What was missing?
A real person replies.
Still stuck?
Write to us and a real person will get back to you.
My top-up didn't arrive
1 min read
In short
Top-ups usually land in seconds. If your Stamps aren't there after 10 minutes, write to us with the receipt number and we'll sort it out.Look in Your account › Stamps & top-ups first: every top-up that went through is there, with its receipt.
Was this helpful?
Thanks, glad it helped.
Sorry about that. What was missing?
A real person replies.
Still stuck?
Write to us and a real person will get back to you.
How do I read the odds?
1 min read
In short
“1 in 20 packs” means that, on average, one pack in twenty has that card. You see the odds of every rarity before you pay.Odds are averages over many packs: you could pull the same rarity twice in a row, or wait longer than 20 packs.
On the Odds page you can compare every pack and what one pack is worth, from under €5 to €50 and more.
Was this helpful?
Thanks, glad it helped.
Sorry about that. What was missing?
A real person replies.
Still stuck?
Write to us and a real person will get back to you.
What does “average value” mean?
1 min read
In short
It's what the cards in a pack are worth on average, at today's market prices. Some packs are worth less, a few are worth much more.It's an average, not a promise. We update it every day with market prices.
Was this helpful?
Thanks, glad it helped.
Sorry about that. What was missing?
A real person replies.
Still stuck?
Write to us and a real person will get back to you.
How do you value the cards?
1 min read
In short
Every card is valued at its market price, updated every day.The market price is what the card sells for today in Europe. That's the value you see.
Was this helpful?
Thanks, glad it helped.
Sorry about that. What was missing?
A real person replies.
Still stuck?
Write to us and a real person will get back to you.
What language are the cards?
1 min read
In short
English. Every pack holds English cards, and every card is Near Mint.Every pack on The Daily Pack holds cards of the English edition of its set. The cards you open, keep and ship are in English.
English cards often sell for more than the same cards in other languages. The prices and values you see are those of the English cards.
Every card is Near Mint, and it is checked by hand before it ships.
Was this helpful?
Thanks, glad it helped.
Sorry about that. What was missing?
A real person replies.
Still stuck?
Write to us and a real person will get back to you.
Is my pack decided before I open it?
1 min read
In short
Yes. The result is locked the moment you buy, before you open. Opening it just shows you what's inside.So it doesn't matter how fast you tear it, or when you open it.
Was this helpful?
Thanks, glad it helped.
Sorry about that. What was missing?
A real person replies.
Still stuck?
Write to us and a real person will get back to you.
Something went wrong while opening a pack
1 min read
In short
Your pack is safe: the result was locked when you paid. Reload the page and open it from Pack history.Not in Pack history? Write to us with the pack name and the time, and we'll check.
Was this helpful?
Thanks, glad it helped.
Sorry about that. What was missing?
A real person replies.
Still stuck?
Write to us and a real person will get back to you.
Where do my cards go?
1 min read
In short
Into your binder, each in its own slot. They wait with us, for free, for as long as you like.Every card shows where it is:
- With us · safe in your binder, ready to ship or swap.
- On its way · in a parcel, with its tracking.
- At home · delivered to you.
Was this helpful?
Thanks, glad it helped.
Sorry about that. What was missing?
A real person replies.
Still stuck?
Write to us and a real person will get back to you.
How does Swap work?
1 min read
In short
Swap a card you don't want and get 85% of its value back in Stamps, straight away.A card worth €20 swaps for 1,360 (€20 × 85% × 80). We ask you to confirm first. After an opening, the summary's Undo works for 10 minutes. Anywhere else, the Undo stays for a few seconds.
Was this helpful?
Thanks, glad it helped.
Sorry about that. What was missing?
A real person replies.
Still stuck?
Write to us and a real person will get back to you.
What happens to doubles?
1 min read
In short
A double is a second copy of a card you already have. One copy always stays in your binder; you can swap the others in one tap.
Was this helpful?
Thanks, glad it helped.
Sorry about that. What was missing?
A real person replies.
Still stuck?
Write to us and a real person will get back to you.
How much is shipping?
1 min read
In short
Your country's price covers up to 50 cards. Each card after that adds €0.10. You see the total before you pay.Your cards wait with us for free, so you can ship many together: your country's price covers up to 50 cards, and each card after that adds €0.10.
Your country's price covers up to 50 cards. Each card after that adds €0.10.
Ship to
Loading rates…
Outside the EU, import duties and taxes are paid by you on delivery.
Was this helpful?
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Sorry about that. What was missing?
A real person replies.
Still stuck?
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How long does shipping take?
1 min read
In short
In Italy about 10 to 17 days: 9 to 14 days to get your cards ready and checked by hand, then 1 to 3 days with the courier. Abroad you add the courier's days for your country, and you see the dates before you pay.
Was this helpful?
Thanks, glad it helped.
Sorry about that. What was missing?
A real person replies.
Still stuck?
Write to us and a real person will get back to you.
Where is my parcel?
1 min read
In short
Every parcel has a tracking number. You find it in Your account › Shipments and in the email we send when it leaves.
Was this helpful?
Thanks, glad it helped.
Sorry about that. What was missing?
A real person replies.
Still stuck?
Write to us and a real person will get back to you.
A card arrived damaged or wrong
1 min read
In short
Tell us within 30 days of delivery, with a photo, and we'll make it right.- Take a photo of the card, front and back, and of the parcel.
- Email the photos to [email protected], with your parcel number.
- We reply with the fix: a replacement, or its full value in Stamps.
Was this helpful?
Thanks, glad it helped.
Sorry about that. What was missing?
A real person replies.
Still stuck?
Write to us and a real person will get back to you.
What if a card can't be found?
1 min read
In short
You get its full value in Stamps, and the rest of your cards ship anyway.
Was this helpful?
Thanks, glad it helped.
Sorry about that. What was missing?
A real person replies.
Still stuck?
Write to us and a real person will get back to you.
What if my parcel gets lost?
1 min read
In short
You get the full value of your cards in Stamps, and your postage back.
Was this helpful?
Thanks, glad it helped.
Sorry about that. What was missing?
A real person replies.
Still stuck?
Write to us and a real person will get back to you.
Can I cancel a shipment?
1 min read
In short
Yes, for about an hour after you ask. After that we start getting your cards ready.
Was this helpful?
Thanks, glad it helped.
Sorry about that. What was missing?
A real person replies.
Still stuck?
Write to us and a real person will get back to you.
Which countries do you ship to?
1 min read
In short
More than 200 countries, each at the price of its zone. Outside the EU, import duties and taxes are paid by you on delivery.
Was this helpful?
Thanks, glad it helped.
Sorry about that. What was missing?
A real person replies.
Still stuck?
Write to us and a real person will get back to you.
I can't log in
1 min read
In short
Log in with your email and your password, or with Google. If you chose a code instead of a password, we email you a 6-digit code: no email after 5 minutes? Check your spam folder, or write to us.
Was this helpful?
Thanks, glad it helped.
Sorry about that. What was missing?
A real person replies.
Still stuck?
Write to us and a real person will get back to you.
I forgot my password
1 min read
In short
Tap «Forgot it?» when you log in and we email you a code. If we can't email you, continue with Google when your Google account uses the same email, then pick a new password in Your account › Profile & sign-in. No Google? Write to us.
Was this helpful?
Thanks, glad it helped.
Sorry about that. What was missing?
A real person replies.
Still stuck?
Write to us and a real person will get back to you.
How do I change my email?
1 min read
In short
Go to Your account › Profile & sign-in. We send you a code to confirm the change.
Was this helpful?
Thanks, glad it helped.
Sorry about that. What was missing?
A real person replies.
Still stuck?
Write to us and a real person will get back to you.
How do I delete my account?
1 min read
In short
Go to Your account › Delete account. If some cards are still with us, ship or swap them first, so nothing gets lost.
Was this helpful?
Thanks, glad it helped.
Sorry about that. What was missing?
A real person replies.
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Coming soon
How does The Daily Pack work?
In short
Pick a pack, open it, then keep, ship or swap every card you pull. The cards are real, and you see the odds before you pay.- Top up Stamps. Stamps are how you pay here: 80 Stamps are €1.
- Pick a pack. Its price, average value and the odds of every rarity are on the page before you pay.
- Open it. Tear it open with your finger. Every card goes into your binder, in its own slot.
- Keep it, ship it or swap it. Cards wait with us for free. Ship them home when you like, or swap the ones you don't want for Stamps.
Still need help?
Are the cards real?
In short
Yes. Every card you pull is a real, physical card. It waits in your binder until you ship it, and reaches you checked by hand.Every card comes from the official sets of Pokémon, One Piece and Magic: The Gathering, and is valued at its market price.
When you ship, every card is checked by hand, sleeved and packed together in one parcel.
Still need help?
What is my free pack?
In short
When you sign up, your first pack is on us: the gift lands in your balance.Your first pack is on us. Any pack up to €5. The gift lands in your balance as soon as you sign up, for any pack you like.
One welcome gift per person. You must be 18 or over.
Still need help?
Who can use The Daily Pack?
In short
Anyone who is 18 or over and lives in a country we ship to.We ship to more than 200 countries. The full list is in “How much is shipping?”.
One account per person.
Still need help?
What are Stamps?
In short
Stamps are how you pay on The Daily Pack: 80 Stamps are €1. You top up in euro, open packs with Stamps, and get Stamps back when you swap a card.Pack prices are always in Stamps, like 400. Card values are in euro, at market prices, so you always know what a card is worth.
Stamps work only on The Daily Pack, and only for packs: shipping is paid in euro.
Still need help?
How do I top up?
In short
Tap “Get Stamps”, pick an amount or type your own from €5 to €500, and pay by card, Apple Pay or Google Pay.| You pay | You get |
|---|---|
| €5 | 400 |
| €10 | 800 |
| €25 | 2,000 |
| €50 | 4,000 |
| €100 | 8,000 |
Still need help?
Where are my receipts?
In short
Every top-up has a receipt in Your account › Stamps & top-ups. We also email it to you right after you pay.
Still need help?
My top-up didn't arrive
In short
Top-ups usually land in seconds. If your Stamps aren't there after 10 minutes, write to us with the receipt number and we'll sort it out.Look in Your account › Stamps & top-ups first: every top-up that went through is there, with its receipt.
Still need help?
How do I read the odds?
In short
“1 in 20 packs” means that, on average, one pack in twenty has that card. You see the odds of every rarity before you pay.Odds are averages over many packs: you could pull the same rarity twice in a row, or wait longer than 20 packs.
On the Odds page you can compare every pack and what one pack is worth, from under €5 to €50 and more.
Still need help?
What does “average value” mean?
In short
It's what the cards in a pack are worth on average, at today's market prices. Some packs are worth less, a few are worth much more.It's an average, not a promise. We update it every day with market prices.
Still need help?
How do you value the cards?
In short
Every card is valued at its market price, updated every day.The market price is what the card sells for today in Europe. That's the value you see.
Still need help?
What language are the cards?
In short
English. Every pack holds English cards, and every card is Near Mint.Every pack on The Daily Pack holds cards of the English edition of its set. The cards you open, keep and ship are in English.
English cards often sell for more than the same cards in other languages. The prices and values you see are those of the English cards.
Every card is Near Mint, and it is checked by hand before it ships.
Still need help?
Is my pack decided before I open it?
In short
Yes. The result is locked the moment you buy, before you open. Opening it just shows you what's inside.So it doesn't matter how fast you tear it, or when you open it.
Still need help?
Something went wrong while opening a pack
In short
Your pack is safe: the result was locked when you paid. Reload the page and open it from Pack history.Not in Pack history? Write to us with the pack name and the time, and we'll check.
Still need help?
Where do my cards go?
In short
Into your binder, each in its own slot. They wait with us, for free, for as long as you like.Every card shows where it is:
- With us · safe in your binder, ready to ship or swap.
- On its way · in a parcel, with its tracking.
- At home · delivered to you.
Still need help?
How does Swap work?
In short
Swap a card you don't want and get 85% of its value back in Stamps, straight away.A card worth €20 swaps for 1,360 (€20 × 85% × 80). We ask you to confirm first. After an opening, the summary's Undo works for 10 minutes. Anywhere else, the Undo stays for a few seconds.
Still need help?
What happens to doubles?
In short
A double is a second copy of a card you already have. One copy always stays in your binder; you can swap the others in one tap.
Still need help?
How much is shipping?
In short
Your country's price covers up to 50 cards. Each card after that adds €0.10. You see the total before you pay.Your cards wait with us for free, so you can ship many together: your country's price covers up to 50 cards, and each card after that adds €0.10.
Still need help?
How long does shipping take?
In short
In Italy about 10 to 17 days: 9 to 14 days to get your cards ready and checked by hand, then 1 to 3 days with the courier. Abroad you add the courier's days for your country, and you see the dates before you pay.
Still need help?
Where is my parcel?
In short
Every parcel has a tracking number. You find it in Your account › Shipments and in the email we send when it leaves.
Still need help?
A card arrived damaged or wrong
In short
Tell us within 30 days of delivery, with a photo, and we'll make it right.- Take a photo of the card, front and back, and of the parcel.
- Email the photos to [email protected], with your parcel number.
- We reply with the fix: a replacement, or its full value in Stamps.
Still need help?
What if a card can't be found?
In short
You get its full value in Stamps, and the rest of your cards ship anyway.
Still need help?
What if my parcel gets lost?
In short
You get the full value of your cards in Stamps, and your postage back.
Still need help?
Can I cancel a shipment?
In short
Yes, for about an hour after you ask. After that we start getting your cards ready.
Still need help?
Which countries do you ship to?
In short
More than 200 countries, each at the price of its zone. Outside the EU, import duties and taxes are paid by you on delivery.
Still need help?
I can't log in
In short
Log in with your email and your password, or with Google. If you chose a code instead of a password, we email you a 6-digit code: no email after 5 minutes? Check your spam folder, or write to us.
Still need help?
I forgot my password
In short
Tap «Forgot it?» when you log in and we email you a code. If we can't email you, continue with Google when your Google account uses the same email, then pick a new password in Your account › Profile & sign-in. No Google? Write to us.
Still need help?
How do I change my email?
In short
Go to Your account › Profile & sign-in. We send you a code to confirm the change.
Still need help?
How do I delete my account?
In short
Go to Your account › Delete account. If some cards are still with us, ship or swap them first, so nothing gets lost.
Still need help?
Help desk
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